NZ Energy Fault Policy
- If there is any risk to people or property (fire, for example) call 111.
- If you smell smoke or there’s a fire, turn off your mains.
- Turn off sensitive electrical equipment (computers, cooking, heating)
What to do if your whole area loses power
- The local lines company will be working on the problem as soon as it occurs. If you work in a remote or rural area, call your local faults number to log the fault.
- Turn off appliances and electrical equipment – some can be a fire hazard and others might be damaged when the power comes back on.
What to do if your place is the only one without power
- Check your fuse box to see if it's still working.
- If your fuse box seems to be working, you may have a fault in the supply to your premises.
What to do in an electrical accident
- Don't touch the injured person if they're still in contact with a live electrical source
- Switch the source of electricity off, or if you can't, move the source away from you and the injured person using a non-conducting object like a wooden broom handle. Then dial 111 for an ambulance immediately.
Fault numbers to call (03) 750 0896